FREQUENTLY ASKED QUESTIONS

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FAQs

At Alchemy Cycle Trader, we offer a wide selection of bikes for every
type of enthusiast rider. Our range includes new and second-hand bikes,
with options in electric bikes (e-bikes), mountain bikes, road bikes,
gravel bikes, and triathlon bikes. (Note - we do not sell kids bikes or
low end recreational bikes sub $1000)

Yes, we specialise in quality second-hand bikes. Every pre-owned bicycle
we sell comes with a full roadworthy certificate and a 3-month warranty
for peace of mind. Our used bikes are professionally inspected,
serviced, and ready to ride.

You'll find Alchemy Cycle Trader at Unit 5/1845 Ferntree Gully Road, Ferntree Gully VIC 3156. We're easily accessible and located just off the main road, with on-site parking available for your convenience.

Yes, we offer professional bike servicing and repairs for all types of bikes. Our team of fully trained mechanics can handle everything from basic tune-ups to advanced repairs, including frame repairs, carbon
scanning, custom builds, wheel builds, ceramic coating, ride wrapping and suspension servicing. We’re here to keep your bike running at its best.

Yes, we offer both trade-in and consignment options for second-hand bikes. If you're looking to upgrade or simply sell your current ride, our team can help you get the best value with a hassle-free process.

Our store is open Monday to Friday from 9:00am to 5:30pm, and Saturday from 9:00am to 5:00pm (Closed Mondays 1st October to June30. 1st July to 30th September). We’re closed on Sundays.

Yes, we stock a wide range of electric bikes (e-bikes) to suit every rider. Our range includes electric road bikes, mountain e-bikes, gravel e-bikes, and hybrid model

Yes, we’re an authorised dealer for leading bike brands including Specialized, Orbea, Felt and Focus. We offer a full range of models from these trusted names, backed by expert advice and support.

The frequency of bike servicing depends on how often you ride and the conditions. For general use, we recommend a basic tune-up every 6 months. If you ride in harsh conditions like wet or muddy trails, or on rough roads, more frequent servicing—every 3 to 4 months—may be necessary to keep your bike in top condition. Regular maintenance helps ensure your bike is safe, smooth, and performing at its best.

Yes, we specialise in all types of custom bike builds, tailored to suit your specific needs and riding style. We also offer Guru bike fitting services, ensuring your bike is perfectly adjusted for comfort, performance, and efficiency.

Currently, we don’t offer online booking, but booking a bike service with us is quick and easy. Simply give us a call at (03) 97638261, and our team will schedule a time that works for you.

We accept all major credit cards, including American Express, as well as PayPal and Zip Money for flexible payment options. Shopping with us is simple and secure.

We offer Zip Money and Studio 19 payment plans.

Yes, we offer a wide range of bike accessories and parts, including lights, locks, racks, and much more. We carry top-quality products from highly sought-after brands like Garmin, Thule, Shimano, SRAM, FOX, Rockshox, and Wahoo, just to name a few.

Yes, there’s plenty of parking available right in front of the store, making it easy to drop by and check out our bikes, accessories, or get your service done.

Yes, we buy used bikes from customers and also offer trade-in and consignment options. Whether you're upgrading or looking to sell your old bike, we make the process easy and fair.

Yes, we highly encourage test rides! You can take a bike for a spin right out front of the shop, and we’re happy to assist in ensuring the bike is the perfect size and fit for you before making a purchase.

We do not stock kids or family bikes, but the Specialized range are available for order through us. We specialise in performance adult bikes, including road bikes, mountain bikes, e-bikes, and TT (time trial) bikes, designed to meet the needs of serious cyclists.

Yes, absolutely! We’re all riders at Alchemy, and we’re more than happy to recommend the perfect bike based on the type of riding you’re looking to do. Whether you're tackling local trails, commuting on the road, or racing, we'll help you find the ideal bike to match your needs.

The simple answer is “Passion for cycling!” We don’t know of another store that invests so heavily in:

- The best range of new and second hand bikes, accessories and parts.

- Quality workshop mechanics and the best state of the art tools.

- Sales staff that share their experience, knowledge and enthusiasm for all things bikes.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.